So it Begins
On Wednesday, November 8th, 2006, Vizaweb.com and all of the sites hosted by Vizaweb went offline. As we approach 48 hours of downtime, none of us (their customers) know why. Vizaweb support is unavailable by phone, fax and email (obviously). I have attempted several phone calls over this downtime period and I've either received a busy signal, or no answer. This is completely unacceptable.
While some of us have fairly recent backups of our data, most of us still have data we want. If the problem is not that we don't have our data, it's that our email addresses hosted with Vizaweb are now down, meaning our email is bouncing back to the sender. At this point I don't think it's even possible to just have my domain name point somewhere else, because Vizaweb isn't available for a transfer.
I don't know why this is happening, but I intend to maintain this blog and keep trying to get in touch with them until something happens. I'm not doing this for personal gain, outside of the fact that I want my data back and I want my domain moved. I understand, now, that it was foolish of me to stay with Vizaweb and not have a more recent backup of my data, but the fact is that I did and I don't. Frankly, I just don't think it's unreasonable to expect that your webhost isn't going to disappear overnight.
While some of us have fairly recent backups of our data, most of us still have data we want. If the problem is not that we don't have our data, it's that our email addresses hosted with Vizaweb are now down, meaning our email is bouncing back to the sender. At this point I don't think it's even possible to just have my domain name point somewhere else, because Vizaweb isn't available for a transfer.
I don't know why this is happening, but I intend to maintain this blog and keep trying to get in touch with them until something happens. I'm not doing this for personal gain, outside of the fact that I want my data back and I want my domain moved. I understand, now, that it was foolish of me to stay with Vizaweb and not have a more recent backup of my data, but the fact is that I did and I don't. Frankly, I just don't think it's unreasonable to expect that your webhost isn't going to disappear overnight.
posted by nick tripp at
4:40 AM
3 Comments:
Typical email servers are configured to queue the email for up to 4 days before returning to sender. Hence, you don't have to worry about emails getting bounced back until after that line has been crossed.
However, it does mean that those emails are sitting in a mail queue somewhere...
By
Anonymous, at 11/13/2006 2:15 PM
Though some (notably AOL!) queue messages for much shorter -- as short as 4 hours before sending a permanent bounce back to the sender.
By
Anonymous, at 11/13/2006 4:46 PM
I too am a vizaweb customer and have already (actually before the 24 hour mark hit) decided to move to a new webhost. I am sick of the downtime with no explanation or warning. This however (what are we at? 72 hours now?) is UNacceptable to me and I am sure many others.
I too face the fact that I cannot transfer my domain as they are the registered contact.
By
Brandon, at 11/22/2008 3:20 PM
Post a Comment
<< Home